Service Delivery Operations Manager - Bali, Indonesia

HCLTech · 📍 Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, Badung · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 50000000 - 80000000
HCLTech is seeking a dynamic and experienced Service Delivery Operations Manager to join our team in Bali, Indonesia. This role is crucial in ensuring the smooth operation and delivery of our services to clients. The ideal candidate will have a strong background in service delivery operations, with a proven track record in managing teams and processes. The position is based in Bali, offering a unique opportunity to work in a vibrant and diverse environment.

📋 Tanggung Jawab Pekerjaan

Oversee the daily operations of the service delivery team, ensuring high-quality service delivery to clients.,Develop and implement strategies to improve service delivery processes and efficiency.,Manage and mentor a team of service delivery professionals, fostering a culture of continuous improvement and innovation.,Monitor service level agreements (SLAs) and ensure they are met or exceeded.,Identify and resolve operational issues to minimize downtime and maximize service availability.,Collaborate with other departments to align service delivery with business objectives.,Conduct regular performance reviews and provide constructive feedback to team members.,Stay updated with industry trends and best practices in service delivery operations.

🎓 Kualifikasi & Syarat

Bachelor's degree in Business Administration, Information Technology, or a related field.,Minimum of 5 years of experience in service delivery operations, preferably in the IT industry.,Proven experience in managing teams and processes in a fast-paced environment.,Strong understanding of service level agreements (SLAs) and quality standards.,Excellent communication and interpersonal skills.,Proficiency in English, both written and spoken.,Familiarity with project management methodologies and tools.,Knowledge of ITIL or other service management frameworks is a plus.

🛠️ Keahlian

Leadership and team managementProcess improvement and optimizationProblem-solving and decision-makingProject managementService management frameworks (ITIL)Quality assurance and continuous improvement
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